The Dynamics 365 for Field Service business application helps organizations deliver onsite service to customer locations. The application combines workflow automation, scheduling algorithms, and mobility to set mobile workers up for success when they’re onsite with customers fixing issues.Microsoft Dynamics 365 for Field Service improves the process of providing onsite support to your customers by empowering your team with the information needed to provide the right service on the first attempt.
Get it right the first time
With features such as Work Orders and the ability to bring together all relevant customer information from communication, equipment management, scheduling, etc., Microsoft Dynamics 365 for Field Service helps to arm your service team with the facts necessary to deliver the required service at the required time in the right way.
Track Service Equipment
Microsoft Dynamics 365 for Field Service allows you to keep track of your equipment and machinery throughout it’s entire life cycle. From inventory, to assignments, to maintenance and scheduling, you will always be aware of what is available at what time, for what period of time.
Keep informed of Key Performance Indicators (KPIs) and make required decisions as Microsoft Dynamics 365 for Field Service allows you to view reports based on real time information such as customer interactions, work order progression, activity scheduling, etc.
Microsoft Dynamics 365 for Field Service provides an easy-to-use mobile application that the field service team can make use of on the go. This application provides them will all required information for their role and can even provide offline functionality.
Role Based Interfaces
Microsoft Dynamics 365 for Field Service provides necessary interface tools for all roles of the field service teams and the necessary options for each. Customer Service Agents, Field Service Technicians, Service Managers, Dispatchers and Inventory Manager all have functionality that is relevant to their roles.